interacting - human resource mobilizer
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Questions & Answers

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INTRODUCTION
In what context(s) can I use interacting? And for what purpose(s)?
You can use interacting for any situation requiring collaboration.

With interacting, you attain your objectives over time:
  • developing innovative projects
  • mobilising colleagues
  • uniting the community and improving commitment levels
  • increasing productivity
  • detecting hidden talents
  • positive communication
  • and lots more, according to your expectations.
Who is interacting aimed at?
Whatever the size of your organisation or your sector of activity, interacting is aimed at anyone wishing to put in place a collaboration space, in real-time or on-demand, in the office or remotely.

For businesses, public establishments, non-profit associations, education professionals, instructors, consultants, experts - the platform is suited to your needs: improving group performance, encouraging collective innovation, engaging your community and colleagues.
What is the interacting concept?
interacting allows you to implement interactive scenarios. The scenario is the medium of your brainstorming session.

  • Scenario
    The scenario is organised into 4 steps: creation, participants, mobilisation and restitution.
    You determine the number of participants (25 to 1,000) and the duration (1 to 12 months), when you make your purchase.
  • Sequence
    The scenario is composed of sequences. Each sequence represents a phase in your brainstorming process, in which you place an exercise that you have chosen.
    The sequence is a space for expression, exchange or consultation for the participants.
  • Exercises
    You configure each exercise with, for example: number of contributions, number of characters per contribution, moderation, identification of participants, enclosed documents, notation, reaction, guests, etc.
    Here is the non-exhaustive list of the multimedia exercises available to you: enhanced contributions, vote, survey, quiz, live discussion, Q&A, document management, evaluation test, etc.
Is it possible to test interacting before making a purchase?
Yes. To familiarise yourself with the interacting platform, you can test a scenario free of charge for 10 days.
We ask you simply to register by entering an e-mail address. The data entered in the scenario will be deleted at the end of the test period.
OFFERS
What are the different interacting offers available?
Check our 3 offers:
  • Free test: you can test interacting free of charge for 10 days. The test comprises 1 scenario with 5 sequences and 5 participants.
  • "Modular" Offer: with the simulator, you adjust the composition of your scenario based on the number of participants and the duration in month. You start with 25 participants over 1 month and you have 50 available. You buy your scenario one by one without commitment. During the scenario, you can add participants and duration. You can also archive your completed scenarios and duplicate them for a new collaborative session.
    "Modular" offer allows 25 to 1,000 participants over 1 to 12 months (Over 1,000 participants and 12 months, consult us).
  • "Zen" Offer: made to measure offer, by annual subscription with unlimited access to scenarios and participants. To find out all the details of this offer, please contact us via the contact form.

Optional:
  • Archiving: This option allows you to archive a scenario to be able to reuse it for a new collaboration session, by repeating it when you want. You keep the structure of the scenario, the content that you have included and the participants. All the contributions and other data deposited by the participants are deleted.
How do I purchase a scenario?
You can purchase a scenario from the www.interacting.io website in the section: "Pricing".
You choose and configure the "Modular" offer depending on your project.
The different steps allow you to validate your car, create your Customer account and pay your scenario(s) by secure PayPal payment (Paypal account or credit card).
A confirmation email is sent to you after validation of your payment, as well as access access to connect you to the interacting platform.
Can I purchase several scenarios at once?
Yes, you can purchase several scenarios on the same order and vary the quantity of participants and the duration for each scenario.
I have a long-term project to put in place: is it more useful to purchase a long-duration scenario or several short scenarios?
interacting is adaptable to any situation. According to your project, you can purchase a long-duration scenario or several short scenarios that you will be running on an ad-hoc basis over the course of the year.

"Modular" offer allows you to determine a number of participants and a duration in month, depending on your needs. This offer is scalable: throughout your scenario, you can adjust the number of participants and the duration.
What are the benefits of "Modular" offer?
By selecting the scenario to set up of the “Modular” offer, you will build your scenario, by determining the number of participants and the duration (minimum 1 month), you need to implement your project.
"Modular" offer is above all an offer with no annual commitment, with a payment to he scenario.
What are the benefits of "Zen" offer?
"Zen" offer is a "tailor-made" offer, on request, with unlimited access to scenarios and unlimited participants over a one-year period.
ADMINISTRATION & PAYMENT
Modes & means of payment
What modes of payment are available?
"Modular" offer is an uncommitted offer. You pay as you go, on demand, according to the number of scenarios purchased.
"Zen" offer is an annual commitment, with monthly payment.
What means of payment are accepted?
You pay directly on the interacting platform, via the secure PayPal payment interface, by credit card or by PayPal account.
For "Zen" offer, what mode of payment is in place?
"Zen" Offer is a "tailor-made" offer subject to an annual commitment, with monthly payments by SEPA direct debit. interacting issues a quote for the desired service, for a duration of 1 year.
Is "Zen" offer annual subscription automatically renewed?
No automatic renewal of the "Zen" offer.
3 months before the subscription expiry date, you are contacted by interacting to find out if you wish to renew the offer. Depending on your response, the subscription may be renewed for another year or, if declined, access to the interacting platform is suspended on the last day of the subscription, and all your data are deleted from our servers.
If I do not wish to extend "Zen" offer, can I continue to purchase scenarios?
Yes, indeed, there is no impact on the other offers proposed if you do not extend the "Zen" offer. You can continue using the interacting platform by choosing the "Modular" offer, without commitment, payment on demand.
Customer account
How do I access my Customer account?
As soon as you have made your first purchase and created your Customer account, you can access your "Space" on the interacting platform.
In this "Space" you will find your contact details, which you can edit; your orders with your invoices in PDF format; the history of your scenarios; the address book with the participants in your scenarios; your password management; and the possibility to contact us for your commercial, technical or other queries.
All my scenarios have expired: what happens to my Customer account?
When your scenarios expire and you have not activated any new ones, your Customer account remains online for 1 year. Beyond this period, if no activity is observed, your Customer account is deleted from our servers.
OPERATION
Connection & devices
Does an app need to be installed on my computer to be able to use the interacting platform?
No. The interacting platform is accessible online independently. It needs no downloading or the installation of any specific module on your computer.
How can I access the interacting platform?
The interacting platform is exclusively accessible via access codes: it is an extranet secured by SSL certificate. You can access it via the following URL: www.interacting.online
On what devices can I use the interacting platform?
The Collaboration Space for participants, developed in responsive mode, is accessible via all devices. For creating and animating scenarios, we advise you to use the desktop or portable computer.
Scenarios & interface
How many scenarios can I manage at the same time?
There are no restrictions on the number of scenarios that can be managed at the same time. However, we advise you to limit these to a manageable number, so as to maintain quality in tracking and mobilising your communities.
Can I customise the scenario interface?
You can customise each scenario by configuring the introduction and conclusion sequences with: your logo, a specific title, an introductory text and an illustration if required, and a color theme.
For each sequence, you can include a title and introductory content by inserting media such as texts, images, videos, web links, files for downloading, etc.
The logo and the title of your scenario are visible on all the screens of the Collaboration Space.
How long do I have to create my scenario?
You can create your scenario as soon as it is activated. Creation corresponds to the first step on the interacting platform. It is included in the duration of your scenario, which is for a minimum of 1 month.
At the end of my scenario, can I keep its structure for subsequent use?
The "Archiving" option for your scenario allows you to save the structure, the content and the address book, once the scenario is closed. You determine the archiving duration of the scenario, which can be extended if it is due to expire. You can repeat the archived scenario for a new collaboration session.
Participants & emails management
Who can I invite to take part in my scenario?
You can invite anyone you consider useful for taking part in your brainstorming. This person must, however, have a valid email address.
Can i invite people outside my organisation?
You are free to choose with who you want to collaborate. Whether it's a person in your organisation or not.
How are the participants informed?
All those that you associate are invited by e-mail to take part in your scenario. This e-mail allows them to create their access to the interacting Collaboration Space.
As the scenario progresses, how are the participants kept informed?
You can manage the sending of emails in the mobilisation interface. This enables you to send emails in automatic or manual mode throughout the scenario. This allows your participants to be informed of each event linked to the progress of the scenario.
SECURITY
What is the interacting confidentiality policy?
The contents entered in the scenarios are strictly confidential and remain your property. These contents are not visible to the interacting team and therefore do not undergo any processing. With your authorisation, we recover the operating and usage data (statistics) with a view to improving the quality of our services.
These data are strictly anonymous and may be used in studies that we carry out. No data shall be transmitted to any third parties.
You can consult the details of our confidentiality policy in the section: "Legal Notices" and in the documents: "Charter of Use" and "General Terms and Conditions".
What is the interacting security policy?
All the data saved in your "Customer Space" and in your scenarios on the interacting platform are protected and hosted in France on our servers in our datacenter.
Are my data and documents secure?
Your data and documents are and shall remain your property. Only you and your colleagues alone can access them.
No data is transmitted to any third parties. The data and documents are stored for the duration of a scenario or for the archiving period. Otherwise, they are deleted from our servers.
What happens to my data at the end of a scenario?
At the end of a scenario, the data remain accessible for 15 days. After this period, they are deleted.
You have the possibility of extracting these statistics and data in the form of documents. You can also choose the "Archiving" option to save the structure of the scenario and the address book.
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